Book A Discovery Call
We listen before we create. Book a discovery call and we'll figure out of if we are what your brand needs — no pressure, just possibilities.
Privacy Policy
Privacy Notice
We are company number 16816700 registered in London.
Our registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom.
1. Introduction
1.1 About This Policy
This Privacy Policy ("Policy") sets out how we collect, use, and protect your personal information when you use our products and services.
This is the privacy notice of Neovo Studio Ltd. Throughout this document, "Neovo Studio," "we," "us," or "our" refers to Neovo Studio Ltd. References to "you" or "Customer" mean the individual or organisation using our products and services.
By accessing or using any of our products or services — or any Content we publish on any platform — you are agreeing to the terms set out in this Policy. If you are accepting on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms. Please read this Policy carefully before continuing to use our services.
Any capitalised terms not defined within this Policy carry the meaning given to them in our other applicable agreements referenced herein.
1.2 Our Products & Services
Neovo Studio's "Products and Services" include, but are not limited to:
▪ Creative and digital products developed and maintained by Neovo Studio.
▪ Content such as guides, tutorials, documentation, educational resources, and our website (neovostudio.com and any subdomains thereof).
▪ Tools, open-source projects, code resources, and support platforms.
We are always growing and innovating at Neovo Studio, so this list may change over time. Any future products or services we introduce will also be covered by this Policy.
1.3 Applicable Agreements
By using our products and services, you agree to this Policy alongside any other applicable agreements referenced on our legal pages — including our Acceptable Use Policy, Cookie Policy, and Intellectual Property Policy (collectively, the "Agreement").
This Policy applies from the moment you first use our services until you cease using them or your subscription comes to an end. If any part of this Policy is unclear or you do not agree with it, please do not use our services until you have contacted us for clarification.
2. What "Personal Information" Means
"Personal Information" refers to any data that could reasonably be used to identify a living individual. We will not sell, rent, trade, or otherwise transfer your Personal Information to any third party, except as described in this Policy.
"Personal Information" does not include data that has been anonymised, de-identified, or aggregated in a way that no individual can be identified from it ("De-identified Data"). We may use De-identified Data to understand usage trends and to improve and develop our services.
3. How We Collect, Use & Share Your Information
a. Information You Provide to Us
When you register for or use our services, we may collect basic details such as your name, email address, and — where a purchase is involved — billing information. You may also choose to share additional details such as your website, social media profiles, or professional background.
As you interact with our tools, certain platforms may automatically save your work. This helps us track activity such as when changes are made, when a tool was last accessed, or when Content is published.
We may also retain messages or other Content you submit through our services, where it is lawful for us to do so.
We use this information to:
▪ Operate and maintain our services effectively.
▪ Process billing and authentication.
▪ Communicate with you about your use of our services.
▪ Offer suggestions and optimisations relevant to your projects.
▪ Send marketing communications where you have opted in.
▪ Conduct research and analysis to improve our services.
▪ Monitor usage patterns across our platforms.
▪ Prevent fraud and enforce our terms of service.
▪ We may combine your Personal Information with third-party analytics tools — including session recording technologies — to build a clearer picture of how our customers use our services, enabling us to provide a more personalised experience.
Please note: We will never contact you by email to request your account credentials. If you receive such an email, please forward it immediately to data@neovostudio.com.
Financial information is used solely as authorised by you. We do not store your full payment card details and apply commercially reasonable security standards to all Personal Information we hold. However, no transmission of data over the internet can be guaranteed as completely secure, so please exercise appropriate caution when sharing information electronically.
b. Information We Receive from Third Parties
We may receive Personal Information about you from third-party sources — for example, when you access our services via a third-party login, or when you connect an external application to Neovo Studio's services.
We may also share Personal Information with third-party service providers (such as payment processors and hosting partners) where necessary to deliver our services. These providers are contractually restricted to using your data only in the course of providing services to us.
c. Application Integrations
To facilitate data exchange with third-party platforms, we may need to store certain credentials ("App Credentials") that allow us to access those platforms on your behalf. All App Credentials are stored in encrypted form.
When we access third-party applications on your behalf, those applications may provide us with data, which we will handle in accordance with this Policy. Please note that we are not responsible for the privacy practices of any third-party applications.
d. Technical & Log Data
We collect certain technical information from projects built using Neovo Studio's products. This data is used for security purposes, internal analytics, and — in some cases — to generate reporting features for our customers.
To support detailed metrics, we may process user IP addresses and device or browser metadata. This data is handled server-side to generate a unique, anonymous identifier. We do not store raw IP addresses or device metadata — only the generated identifier, the user's country, and the specific event being tracked are retained.
e. Other Disclosures
There may be circumstances in which we are required to disclose Personal Information — for example, to comply with applicable law, respond to a legal request, protect the rights or safety of Neovo Studio or others, or to investigate suspected unlawful activity.
We may also use information collected through cookies, log files, and similar technologies to:
▪ Remember your preferences so you do not need to re-enter them.
▪ Deliver personalised Content relevant to you.
▪ Monitor the effectiveness of our services.
▪ Identify and resolve technical issues.
▪ Help you access your account after signing in.
▪ Serve contextual advertising to your device or browser.
▪ Automatically update Neovo Studio applications on your devices.
▪ For further information on our use of cookies, please refer to our Cookie Policy.
4. Links to Third-Party Websites
Our services may contain links to external websites or applications, including those operated by affiliates and other third parties. This Policy applies only to information collected by Neovo Studio's own services. We are not responsible for the Content or privacy practices of any third-party sites or applications.
5. Public Forums & Community Spaces
Where we provide publicly accessible forums, blogs, or community platforms, any Personal Information you choose to share in those spaces will become publicly visible. Please exercise care when sharing information in public areas of our services.
6. Customer Testimonials
We may wish to share customer success stories and testimonials. If we would like to publish a testimonial that includes your Personal Information, we will always seek your explicit consent before doing so.
7. Protection of Your Information
Neovo Studio takes the security of your Personal Information seriously. We employ industry-standard security measures — including firewalls and SSL/TLS encryption — to safeguard your information. However, please be aware that no method of transmitting data over the internet is entirely risk-free, and we cannot guarantee absolute security.
8. Hosting & International Data Transfers
As a UK-based company, Neovo Studio Ltd operates primarily within the United Kingdom. However, some of your Personal Information may be hosted, processed, or transferred to service providers located in other countries. Where this occurs, we apply appropriate safeguards — including contractual protections — to ensure your data remains protected in line with applicable data protection law.
If you are based in the EU, EEA, or Switzerland, please refer to our EU & Swiss Privacy Policy for further details on how we handle transfers of your data.
9. Your Choices
You are free to choose not to provide certain Personal Information, though doing so may limit the services we are able to offer you.
If you are a Neovo Studio customer and wish to opt out of marketing communications, you can do so via your account notification settings, or by using the unsubscribe link included in any marketing email we send you.
You may also opt out of interest-based advertising through your device settings or the opt-out tools provided by relevant industry bodies.
10. Accessing & Updating Your Information
If you are a registered customer, you can update, correct, or delete your Personal Information by logging in to your Neovo Studio account. If you are not a registered customer and wish to access or request deletion of any information we hold about you, please contact us at data@neovostudio.com.
If you would like us to delete or anonymise all data we hold about you across Neovo Studio's products and services, please get in touch and we will action your request in accordance with our obligations under applicable data protection legislation.
11. Data Retention
We will retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected — including providing our services, meeting legal obligations, resolving disputes, and enforcing our agreements.
12. Children's Privacy
Our services are not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). If you believe a child under 13 has provided us with their Personal Information without appropriate consent, please contact us promptly and we will take steps to delete the information as quickly as possible.
13. Your Rights Under UK & EU Data Protection Law
If you are located in the United Kingdom or European Economic Area, you may have certain rights in relation to your Personal Information under the UK GDPR or EU GDPR. These may include the right to:
▪ Access the Personal Information we hold about you.
▪ Request correction of inaccurate or incomplete information.
▪ Request erasure of your Personal Information in certain circumstances.
▪ Object to or restrict certain types of processing.
▪ Request that your data be provided to you in a portable format.
▪ Withdraw your consent at any time where processing is based on consent.
▪ To exercise any of these rights, please contact us at data@neovostudio.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.
14. Business Transactions
In the event that Neovo Studio Ltd is involved in a merger, acquisition, restructuring, or sale of all or part of its assets, your Personal Information may be transferred as part of that transaction. We will take reasonable steps to ensure that your data continues to be handled in accordance with this Policy.
15. Job Application and Employment
If you send us information in connection with a job application, we may keep it for up to years in case we decide to contact you at a later date.
16. Sending a Message to Our Team
When you reach out by phone, email or through our website, we collect the details you share so we can respond quickly and helpfully. We keep a record of your enquiry and our response to make sure nothing is missed and our service keeps improving. We hold onto personal details like your name and email address and phone number so we can maintain a clear, consistent conversation with you every time you contact us.
17. If You Do Not Agree
Please ensure you have read and understood this Policy and any other policies forming part of our Agreement before using our services. If you do not agree with any part of these terms, you should stop using Neovo Studio's products and services immediately.
18. Changes to This Policy
We may update this Policy from time to time to reflect changes in our services, legal requirements, or business practices. Where we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed. Your continued use of our services following any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, please discontinue use of our services.
19. Contact Us
If you have any questions about this Policy or our approach to your Personal Information, we would love to hear from you. Email is the quickest and most effective way to reach us. Send an email to data@neovostudio.com to get the conversation started.
If physical mail is a must, you can write to us at:
Neovo Studio Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
We are company number 16816700 registered in London.
Our registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom.
1. Introduction
1.1 About This Policy
This Privacy Policy ("Policy") sets out how we collect, use, and protect your personal information when you use our products and services.
This is the privacy notice of Neovo Studio Ltd. Throughout this document, "Neovo Studio," "we," "us," or "our" refers to Neovo Studio Ltd. References to "you" or "Customer" mean the individual or organisation using our products and services.
By accessing or using any of our products or services — or any Content we publish on any platform — you are agreeing to the terms set out in this Policy. If you are accepting on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms. Please read this Policy carefully before continuing to use our services.
Any capitalised terms not defined within this Policy carry the meaning given to them in our other applicable agreements referenced herein.
1.2 Our Products & Services
Neovo Studio's "Products and Services" include, but are not limited to:
▪ Creative and digital products developed and maintained by Neovo Studio.
▪ Content such as guides, tutorials, documentation, educational resources, and our website (neovostudio.com and any subdomains thereof).
▪ Tools, open-source projects, code resources, and support platforms.
We are always growing and innovating at Neovo Studio, so this list may change over time. Any future products or services we introduce will also be covered by this Policy.
1.3 Applicable Agreements
By using our products and services, you agree to this Policy alongside any other applicable agreements referenced on our legal pages — including our Acceptable Use Policy, Cookie Policy, and Intellectual Property Policy (collectively, the "Agreement").
This Policy applies from the moment you first use our services until you cease using them or your subscription comes to an end. If any part of this Policy is unclear or you do not agree with it, please do not use our services until you have contacted us for clarification.
2. What "Personal Information" Means
"Personal Information" refers to any data that could reasonably be used to identify a living individual. We will not sell, rent, trade, or otherwise transfer your Personal Information to any third party, except as described in this Policy.
"Personal Information" does not include data that has been anonymised, de-identified, or aggregated in a way that no individual can be identified from it ("De-identified Data"). We may use De-identified Data to understand usage trends and to improve and develop our services.
3. How We Collect, Use & Share Your Information
a. Information You Provide to Us
When you register for or use our services, we may collect basic details such as your name, email address, and — where a purchase is involved — billing information. You may also choose to share additional details such as your website, social media profiles, or professional background.
As you interact with our tools, certain platforms may automatically save your work. This helps us track activity such as when changes are made, when a tool was last accessed, or when Content is published.
We may also retain messages or other Content you submit through our services, where it is lawful for us to do so.
We use this information to:
▪ Operate and maintain our services effectively.
▪ Process billing and authentication.
▪ Communicate with you about your use of our services.
▪ Offer suggestions and optimisations relevant to your projects.
▪ Send marketing communications where you have opted in.
▪ Conduct research and analysis to improve our services.
▪ Monitor usage patterns across our platforms.
▪ Prevent fraud and enforce our terms of service.
▪ We may combine your Personal Information with third-party analytics tools — including session recording technologies — to build a clearer picture of how our customers use our services, enabling us to provide a more personalised experience.
Please note: We will never contact you by email to request your account credentials. If you receive such an email, please forward it immediately to data@neovostudio.com.
Financial information is used solely as authorised by you. We do not store your full payment card details and apply commercially reasonable security standards to all Personal Information we hold. However, no transmission of data over the internet can be guaranteed as completely secure, so please exercise appropriate caution when sharing information electronically.
b. Information We Receive from Third Parties
We may receive Personal Information about you from third-party sources — for example, when you access our services via a third-party login, or when you connect an external application to Neovo Studio's services.
We may also share Personal Information with third-party service providers (such as payment processors and hosting partners) where necessary to deliver our services. These providers are contractually restricted to using your data only in the course of providing services to us.
c. Application Integrations
To facilitate data exchange with third-party platforms, we may need to store certain credentials ("App Credentials") that allow us to access those platforms on your behalf. All App Credentials are stored in encrypted form.
When we access third-party applications on your behalf, those applications may provide us with data, which we will handle in accordance with this Policy. Please note that we are not responsible for the privacy practices of any third-party applications.
d. Technical & Log Data
We collect certain technical information from projects built using Neovo Studio's products. This data is used for security purposes, internal analytics, and — in some cases — to generate reporting features for our customers.
To support detailed metrics, we may process user IP addresses and device or browser metadata. This data is handled server-side to generate a unique, anonymous identifier. We do not store raw IP addresses or device metadata — only the generated identifier, the user's country, and the specific event being tracked are retained.
e. Other Disclosures
There may be circumstances in which we are required to disclose Personal Information — for example, to comply with applicable law, respond to a legal request, protect the rights or safety of Neovo Studio or others, or to investigate suspected unlawful activity.
We may also use information collected through cookies, log files, and similar technologies to:
▪ Remember your preferences so you do not need to re-enter them.
▪ Deliver personalised Content relevant to you.
▪ Monitor the effectiveness of our services.
▪ Identify and resolve technical issues.
▪ Help you access your account after signing in.
▪ Serve contextual advertising to your device or browser.
▪ Automatically update Neovo Studio applications on your devices.
▪ For further information on our use of cookies, please refer to our Cookie Policy.
4. Links to Third-Party Websites
Our services may contain links to external websites or applications, including those operated by affiliates and other third parties. This Policy applies only to information collected by Neovo Studio's own services. We are not responsible for the Content or privacy practices of any third-party sites or applications.
5. Public Forums & Community Spaces
Where we provide publicly accessible forums, blogs, or community platforms, any Personal Information you choose to share in those spaces will become publicly visible. Please exercise care when sharing information in public areas of our services.
6. Customer Testimonials
We may wish to share customer success stories and testimonials. If we would like to publish a testimonial that includes your Personal Information, we will always seek your explicit consent before doing so.
7. Protection of Your Information
Neovo Studio takes the security of your Personal Information seriously. We employ industry-standard security measures — including firewalls and SSL/TLS encryption — to safeguard your information. However, please be aware that no method of transmitting data over the internet is entirely risk-free, and we cannot guarantee absolute security.
8. Hosting & International Data Transfers
As a UK-based company, Neovo Studio Ltd operates primarily within the United Kingdom. However, some of your Personal Information may be hosted, processed, or transferred to service providers located in other countries. Where this occurs, we apply appropriate safeguards — including contractual protections — to ensure your data remains protected in line with applicable data protection law.
If you are based in the EU, EEA, or Switzerland, please refer to our EU & Swiss Privacy Policy for further details on how we handle transfers of your data.
9. Your Choices
You are free to choose not to provide certain Personal Information, though doing so may limit the services we are able to offer you.
If you are a Neovo Studio customer and wish to opt out of marketing communications, you can do so via your account notification settings, or by using the unsubscribe link included in any marketing email we send you.
You may also opt out of interest-based advertising through your device settings or the opt-out tools provided by relevant industry bodies.
10. Accessing & Updating Your Information
If you are a registered customer, you can update, correct, or delete your Personal Information by logging in to your Neovo Studio account. If you are not a registered customer and wish to access or request deletion of any information we hold about you, please contact us at data@neovostudio.com.
If you would like us to delete or anonymise all data we hold about you across Neovo Studio's products and services, please get in touch and we will action your request in accordance with our obligations under applicable data protection legislation.
11. Data Retention
We will retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected — including providing our services, meeting legal obligations, resolving disputes, and enforcing our agreements.
12. Children's Privacy
Our services are not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). If you believe a child under 13 has provided us with their Personal Information without appropriate consent, please contact us promptly and we will take steps to delete the information as quickly as possible.
13. Your Rights Under UK & EU Data Protection Law
If you are located in the United Kingdom or European Economic Area, you may have certain rights in relation to your Personal Information under the UK GDPR or EU GDPR. These may include the right to:
▪ Access the Personal Information we hold about you.
▪ Request correction of inaccurate or incomplete information.
▪ Request erasure of your Personal Information in certain circumstances.
▪ Object to or restrict certain types of processing.
▪ Request that your data be provided to you in a portable format.
▪ Withdraw your consent at any time where processing is based on consent.
▪ To exercise any of these rights, please contact us at data@neovostudio.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.
14. Business Transactions
In the event that Neovo Studio Ltd is involved in a merger, acquisition, restructuring, or sale of all or part of its assets, your Personal Information may be transferred as part of that transaction. We will take reasonable steps to ensure that your data continues to be handled in accordance with this Policy.
15. Job Application and Employment
If you send us information in connection with a job application, we may keep it for up to years in case we decide to contact you at a later date.
16. Sending a Message to Our Team
When you reach out by phone, email or through our website, we collect the details you share so we can respond quickly and helpfully. We keep a record of your enquiry and our response to make sure nothing is missed and our service keeps improving. We hold onto personal details like your name and email address and phone number so we can maintain a clear, consistent conversation with you every time you contact us.
17. If You Do Not Agree
Please ensure you have read and understood this Policy and any other policies forming part of our Agreement before using our services. If you do not agree with any part of these terms, you should stop using Neovo Studio's products and services immediately.
18. Changes to This Policy
We may update this Policy from time to time to reflect changes in our services, legal requirements, or business practices. Where we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed. Your continued use of our services following any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, please discontinue use of our services.
19. Contact Us
If you have any questions about this Policy or our approach to your Personal Information, we would love to hear from you. Email is the quickest and most effective way to reach us. Send an email to data@neovostudio.com to get the conversation started.
If physical mail is a must, you can write to us at:
Neovo Studio Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom